Last update: May 2024

Table of Contents - click an entry to jump to that section

​​Location
Hours + Appointments
Payments & Refunds
Perfume Policy
Cancellation, Rescheduling, and Fees​
​Rate Calculation and Discounts
​Gifting
​Insurance and Receipts
Mail

Hours
  • By Appointment Only
  • 10 AM - 4 PM, until further notice
  • Last appointment must end by 4 PM
  • New clients are advised to schedule themselves so that they can take it somewhat easy after these appointments​.
  • Note: You will not be leaving the office by the end of your appointment, but getting off the table at that time, possibly a few minutes post-time. Plan accordingly if you have somewhere to be afterward.

Appointments

  • Last minute appointments are not accepted. If you are hurting and cannot wait to be seen, please go to your nearest emergency facility for help. 
  • Before requesting an appointment:
    • Agree to the What to Expect section under the Appointment Prep page to avoid unpleasant surprises and delays;
    • And, be sure you can handle the 4-5 steps of building's front entrance.
  • Contact Ms. Mae via the Appointments tab when ready to request an appointment. So as not to hold up others who may be seeking an appointment, please respond as soon as possible on the same day to an appointment date/time offering.
  • ​Please book with certainty of attendance. Small, private practices, like Paula's Body Shop, cannot easily accommodate cancellations or rescheduling.​
  • Note: Ms. Mae, has always been a member of the vulnerable population; consequently, appointment availability depends on her health status. Your understanding is greatly appreciated.
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Payments & Refunds
  • Ms. Mae is a healthcare professional, so no tipping is expected.
  • You are paying for professional services and results.
  • After your appointment date and time have been agreed upon, prepayment is required:
    • New clients will receive a confirmed appointment for the agreed upon date and time, once payment is made online.
    • Returning clients pay online anytime prior to their confirmed appointment, or by cash during appointment. If paying by cash, please say so at time of booking - and bring exact change. 
  • Use Pay link, here or via Appointments page, when you are ready to make payment.
  • Payments are processed by Square, and Square accepts: Visa, MasterCard, Discover, American Express, JCB, UnionPay, most HSA/FSA cards, and Square Gift Cards.​
  • Payments are nonrefundable, but are transferable to another person.
  • Refunds: In the rare event of an online purchase refund before any appointment or gift agreement made, there will be a $30 fee deducted from the refund.
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Perfume Policy
  • Plan to arrive fragrance-free, whether from lotions, oils, or perfumes. This is an allergy and health issue for Ms. Mae and possibly you, too. Read article titled: Serious Health Issues Linked to Fragrance Chemicals.
  • Unfortunately, a few clients repeatedly ignored the no-scent requirement, causing Ms. Mae illness and increased hyper-sensitivity to fragrances. Therefore, any presence of synthetic scent may result in both service refusal and fees.
  • Antiperspirant/deodorant is fine, except for Axe. 
  • Your understanding and acceptance of this policy is greatly appreciated.
  • In general, whenever you have a doctor appointment, visit a hospital or sick friend, or receive complementary or integrative care, you are both wise and considerate when you arrive clean and fragrance-free.
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Cancellation, Rescheduling, and Fees
Should you need to cancel or reschedule, keep the following in mind:
  • You may reschedule your appointment at any time with at least 48-hours notice, although one week's notice is more helpful. 
  • If less than 48 hours but more than 24 hours notice is given, 50% of the session rate will be considered the cancellation/rescheduling fee, and must be paid prior to any future booking.
  • If no notice or 24-hours or less notice is given, this is a no-show with 100% of session rate as the fee, and must be paid prior to any future booking.
  • Any cancellation, reschedule, or no-show of any reduced-price session will result in the loss of whatever free time or discount was being used for that appointment.​
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Rate Calculation and Discounts
  • Ms. Mae keeps rates as low as she can afford to.
  • Ms. Mae does not reduce quality of care even if a discount or incentive is offered.
  • As a sole proprietor, Ms. Mae is unable to offer free or discounted services aside from what may be stated or marketed as a special. For free or discounted services, please contact larger, more funded operations. (While not at all the same, Tui Na is the Chinese Medicine version of connective tissue therapy as well as Thai massage. Both are available at affordable rates throughout the city. 
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Gifting
To donate to an escrow account to provide services to those in need:
  • ​Purchase one or more sessions via this Pay link or the one under Appointments;
  • Enter in the notes at checkout that this is a donation and whether or not you need a receipt.
To give a loved one a session with Ms. Mae, Contact her with:
  • Your name;
  • The session you would like to purchase; and
  • The name, email address, and phone number of your recipient.
Either you or Ms. Mae can inform your recipient of your gift. If you want Ms. Mae to inform your recipient:
  • What day/time would you like it to go out?
  • What message from you, if any, would you like included?
  • You will receive a blind copy when the email goes out.
Once these decisions have been made, send payment via this Pay link or the one under Appointments.
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Insurance and Receipts
  • Digital receipts for credit card payments are automatic. 
  • Receipts with added insurance information are available, upon request, for submission to insurance and/or flexible/health spending account plans, and are usually emailed within 48-hours after your appointment.
  • Contact your insurance company to see if and under what conditions massage therapy is covered.
  • Unfortunately New York State insurers offer little to no coverage for this valuable therapy.
  • In Washington state, massage is covered 100%, because the head of the insurance industry there knows the health benefits of massage. So, please feel free to contact your State Representative and demand access to this remedial and preventive care.
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Mail
  • Square is used for payments and Google Calendar is used for appointments. Please check your spam folder, first, should you feel you are missing an important email.
  • Please whitelist emails from...
  • The easiest way to whitelist an address is to add the full, specific address to your contacts as emails come in, as well as mark them "not spam" if they happen to have landed in your spam folder.
  • Ms. Mae doesn't like spam any more than you do. Therefore, only a few marketing emails per year will be sent from Paula's Body Shop, usually from a direct mail service, to advise you of important information or changes. 
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