Relationship Design Innovations

Image credit: Brigitte König via Pixabay

The best design is intuitive, unbreakable, and efficient, thereby needing no end-user documentation.
At a growing bank-holding company I worked for, chronic problems existed in keeping customer relationships and name-and-address-change data consistent from bank to bank, product to product, and department to department across a tristate area. The Customer Information System, purchased to solve those problems, often made them worse. So, I designed an integrated, central name and address change system. It not only worked without fail across all banks and all bank systems, but I never needed to teach any employee how to use it, no training manual was needed, and the system never broke or crashed under my supervision. It did, however, alert the FBI to an organized theft ring working out of two of the three credit bureaus!

​Relationship quality is something few people spend the time to understand, and yet it is perhaps the most important aspect of life. I would even be so bold to suggest that nothing exists except how we choose to relate to every person, place, or thing.